Privacy policy

Zenva Scooters – Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on our website (the “Site”).

INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies

We use the following cookies, which you may choose to allow or block:

_session_id: unique session identifier, stores information about your session (referrer, landing page, etc.)

_shopify_visit: no data stored, persists for 30 minutes since last visit, used for internal analytics

_shopify_uniq: no data stored, expires at midnight (visitor’s local time), tracks unique visitors

cart: unique identifier, persists for 2 weeks, stores information about your shopping cart

_secure_session_id: unique session identifier

storefront_digest: unique identifier, used to check if the visitor has password access

Other technologies may include:

Log files: track Site activity such as IP address, browser type, ISP, referral and exit pages, and timestamps

Pixels, tags, and beacons: record information on how you browse the Site

Order Information

When you make or attempt to make a purchase through the Site, we collect information about you, including:

Name

Billing address

Shipping address

Payment information (including credit card numbers or other accepted payment methods)

Email address

Phone number

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

Order Information

In general, we use the Order Information we collect to:

Process any orders placed through the Site (including payment processing, shipping, and providing invoices/confirmations)

Communicate with you

Detect and prevent fraud or other potential risks

Provide you with information or marketing about our products and services, if you have opted in

Device Information

We use Device Information (especially your IP address) to:

Help detect and prevent fraud or other potential risks

Understand and optimize our Site (for example, generating analytics about how our customers browse and interact with the Site, and assessing the success of our marketing and advertising campaigns)

SHARING OF PERSONAL INFORMATION

We share your Personal Information with third parties who help us use it for the purposes described above. For example:

Shopify: to host our online store – see Shopify Privacy Policy

Google Analytics: to understand how our customers use the Site – see Google Privacy Policy

We may also share your Personal Information to comply with applicable laws, respond to a subpoena, search warrant, or other legal request, or to protect our rights.

BEHAVIORAL ADVERTISING

We may use your Personal Information to provide targeted advertisements or marketing messages that we believe may be of interest to you. For more information about how online behavioral advertising works, visit the Network Advertising Initiative.

You can opt out of targeted advertising from these services:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/?c=3&lang=en

Do Not Track: We do not alter our Site’s data collection and usage practices when we detect a “Do Not Track” signal from your browser.

YOUR RIGHTS (EU RESIDENTS)

If you are a resident of the European Union, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. To exercise these rights, please contact us using the details below.

We process your information to fulfill our contractual obligations to you (e.g., processing your order) and for legitimate business purposes described above. Your information may also be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we keep your Order Information until you request that we delete it.

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, questions, or to make a complaint, please contact us by email at: zenvascooters@gmail.com