Shipping policy

Shipping Policy – Zenva Scooters

 Customer Service Email: savzenvascooters@gmail.com or zenvascooters@gmail.com

Delivery Times (after shipment)

Delivery times vary depending on the destination:

United States: approximately 29 days

Canada: approximately 29 days

Europe: approximately 55 days

Russia: approximately 20 days

 The above delivery times are estimated and begin after the order has been shipped.

These delays apply only to products that are writed in stock, not to pre-orders. For pre-orders, we inform you of any delays via chat at the time of ordering. If the DashR is not in stock, it takes approximately 20 days to prepare, and the shipping time is the usual duration, as with other products.

Shipping Method

Standard Shipping

Boat tracking will be available once the package leaves the factory and is loaded on the boat.

You will receive an email with a tracking number as soon as your order is loaded.

Order Tracking

Once your order arrives in the destination country, you will receive a final truck tracking number that allows you to follow your package in real time.

Receiving Your Order

Upon delivery, please:

Check the condition of the package.

Verify that the products received match your order.

If any product is damaged or missing, contact our customer service immediately at savzenvascooters@gmail.com or zenvascooters@gmail.com.

Shipping Address

Products are shipped to the address provided during checkout.

Any errors or omissions in the shipping address may result in:

Delivery delays

Additional fees for returning or redirecting the package

These costs will be the responsibility of the customer.

Special Cases & Delays

Delivery may be delayed due to:

Public holidays

Strikes

Weather conditions

Customs procedures

Local restrictions

These situations are beyond our control. Zenva Scooters cannot be held responsible for such delays, but you will be informed in case of prolonged delivery times.