Refund policy

Zenva Scooters – Return & Refund Policy 

Contact:  zenvascooters@gmail.com / savzenvascooters@gmail.com

This policy automatically applies depending on your location: European Union (EU) or Other Regions (Americas / Global).

 Customers in the European Union 🇪🇺

Legal Rights & Coverage

You are protected under EU law (Directive 2011/83/EU).

You have a 14-day right of withdrawal for unused products.

Right of Withdrawal (Unused Products)

You can return unused products within 14 days from delivery.

Product must be in original condition, complete with all accessories and packaging.

Return shipping for withdrawal is paid by the customer.

Defective or Non-Conforming Products (2-Year EU Guarantee)

All products are covered by a 2-year legal guarantee of conformity.

A product is defective if it does not work as described, is damaged, or non-conforming.

Normal wear and tear from usage (e.g., tires, grips, scratches, braking system, suspensions, battery degradation) is not covered.

Proof (photos or video) may be requested.

Return shipping for defective or non-conforming products is fully covered by Zenva Scooters.

Remedies include repair, replacement, or full refund (product + delivery).

Return Procedure (EU)

  1. Email zenvascooters@gmail.com with your order details.

  2. Receive Return Merchandise Authorization (RMA) instructions.

  3. Ship the product safely with tracking.

 Customers Outside the European Union 

Flexible Global Policy (Americas / Rest of World)

Returns & Exchanges (30 Days)

Request a return or exchange within 30 days if:

Product is defective or damaged on arrival

Wrong item, color, or model was sent

Product is unused and does not meet your expectations

Non-Returnable Items

Returns after 30 days

Products that have been used, worn, or misused

Sale/clearance items unless defective

Return Procedure (Global)

Email zenvascooters@gmail.com with order number, product name, and reason for return.

Receive RMA and return address.

Ship the item with tracking and proof of shipment.

Returns without prior authorization may not be accepted.

Shipping Costs (Global)

Non-defective returns: customer pays return shipping

Defective / incorrect items: Zenva Scooters covers shipping

Original shipping fees are non-refundable unless the return is due to our error

Refunds (Global)

Processed within 2 business days after we receive the product back.

Bank or credit card processing times may vary

 Common Rules for All Regions

Minor variations in color, appearance, or materials do not constitute a defect unless the product is significantly different from its advertised specifications.

Testing the product minimally to verify proper operation is allowed.

Customers are responsible for the product until it reaches the return facility.

Products showing normal wear beyond testing may be subject to reasonable depreciation or not eligible for refund.